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refund for Creative Cloud Subscription

New Here ,
Jan 23, 2022 Jan 23, 2022

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Hello, I got a charge for the renewal of the Creative Cloud Subscription on 19th January on my credit card, this is unintended and I would like a full refund. I just cancelled the renewal but no refund was mentioned. Is there someone I need to contact? Thanks

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Account management , Billing

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Community Expert ,
Jan 23, 2022 Jan 23, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jan 23, 2022 Jan 23, 2022

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Hi,

 

Please  refer to the following help article for Cancelling the Subscription as the reference details indicates an Adobe Acrobat ProSubscription : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html 

 

You may contact Adobe Cancellation Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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