Refund!!! I have an email confirming my cancellation, butmoney was taken anyhow!

[Enlightened_art1070]

Hello, please help. I Cancelled a trial program right on the same day 17th of April. I also got an confirmaion email, only to just see right now( when I got a message from my bank that adobe pulled some money  !) That it got never cancelled, I just did it again? Whats happening???? Please help as my Emails come back. 

 I want my money back!

[kglad]

what's your trial start date as shown by your trial start email confirmation.

what's your cancellation email confirmation date?

[Enlightened_art1070]

I never got anything else via email.

The amount of 19,99 was pulled via PayPal.
PLEASE reimburse 😭🙏🙏🙏

Viele Grüße,

[kglad]

what's your account show, https://account.adobe.com

is your subscription cancelled?  if so check your spam folder first the emails.

[Enlightened_art1070]

I only have these two emails, which I sent with screenshots.my account is
under that Emailadress.
Greetings

Viele Grüße,

[kglad]

what's your account show?

[Enlightened_art1070]

The money is os not been sent back yet!

Viele Grüße,

[kglad]

does your account show your subscription is canceled?

[Enlightened_art1070]

Yes its cancelled, where can I get costumer care? I want my money back...

Viele Grüße,

[kglad]

now, what date did your trial start?

and what date did you cancel your subscription?

[Enlightened_art1070]

As shown in this Email i styrted and cancelled the same day, 17th of april.

 

[kglad]

that screenshot doesn't show a cancellation because you failed to include a key element at the bottom.  but assuming it does continue to say you cancelled, were's the email about your start date?

[Enlightened_art1070]

I dont know why this part was cut out :-0, can you check on my account I think it got reimbursed already!

thank you, i dont have a running contract now correct? thank you for the time

[kglad]

i don't have access to your account.  you would need to await help from an adobe employee for that.

but you should be able to see your account information.  does it show a refund is pending?

[Enlightened_art1070]

how do i delete this thread pls?

[kglad]

no need to delete it.  but for others,

1. save your emails from adobe 

2. refunds take up to 2 weeks 

[Enlightened_art1070 · Accepted solution]

I think it cam through now.. I was waiting for chat KI to send me info for the opening hours for a human. I think its fixed.  merci