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Refund not issued

New Here ,
Aug 16, 2020 Aug 16, 2020

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i canceled my photshop subscription after 2 days and i lost 20 dollars and i cant get a refund. this was over 6 months and i still am waiting for the 20 bucks

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correct answers 2 Correct answers

Adobe Community Professional , Aug 16, 2020 Aug 16, 2020

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Adobe Community Professional , Aug 16, 2020 Aug 16, 2020
For refund rules, refer the following link. https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See t...

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Adobe Community Professional ,
Aug 16, 2020 Aug 16, 2020

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Hi check here please....regards

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Ali Sajjad

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New Here ,
Aug 16, 2020 Aug 16, 2020

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The problem is im not getting a refumd even though i cancelled the plan

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New Here ,
Aug 16, 2020 Aug 16, 2020

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not that i cant cancel it

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Adobe Community Professional ,
Aug 16, 2020 Aug 16, 2020

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If you had the plain for two month than cancelled it you may have had a yearly plain you were paying monthly.  If that is the case You may owe Adobe an early cancellation fee. Around $50 call Adobe find out what you may owe them.

 

Cancellation Terms

You can cancel your subscription any time via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

JJMack

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Adobe Community Professional ,
Aug 16, 2020 Aug 16, 2020

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LATEST

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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