Refund Not Received

[nancy_9162]

Hi everyone,

I signed up for an Adobe free trial and forgot to cancel my subscription before the trial ended. As soon as I realized, I immediately canceled it, and I was informed that I was eligible for a refund since I was within the 14-day refund period.

They mentioned I would receive my refund within 5-7 business days, but it has now been 8 days, and I haven’t received my money back yet. As a student, I really need this refund, and I’m hoping someone can assist me with this.

Has anyone experienced something similar, and how long did it take for you to receive your refund? Any advice on what I should do next?

Thanks for your help!

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

[kglad]

if it's been 8 days, or 8 business days, and check if the refund is pending https://account.adobe.com

[Shivangi_Gupta · Accepted solution]

Hi Nancy,

We appreciate your patience. The refund process has been completed from our end. We would recommend you to check with your bank if there is any issue from their end.

Let us know if you have any questions for us. 

^SG