Refund on Plan

New Here ,
Nov 29, 2021 Nov 29, 2021

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My university allocated me a license for the plan with all apps, but at the same time my plan that I was paying for was about to renew itself about 2 weeks later. So I acquired the license from my university and canceled my plan so I was planning to cancel the plan before the new billing date anyways. This was in September and I had no problems as I was not getting billed and assumed my plan was canceled. I find out today that I have been charged for the plan I thought I canceled and I am locked into another year subscription. I have only been charged for the month of November as my university was paying for the months that remained for the school year which ended this month.

I was wondering if I could cancel my plan and be refunded the amount I have payed since I canceled the plan before the new billing date but got locked into the subscription.

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LEGEND ,
Nov 29, 2021 Nov 29, 2021

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You need to contact Adobe. Warning: Adobe will NOT contact you. So anyone who does contact you is a FAKE. They are everywhere, clever and persuasive. 

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

 

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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