I signed up for a free trial of Adobe Pro using my current email address (email A) but when I went to use the product on my desktop app, the Adobe Creative Cloud was already logged into an old Adobe account via an old email address (email B)*. I didn't realise this at the time so when I tried to use the product and couldn't figure out how to do the thing I wanted to do, I gave up. When I went back to check the subscription to make sure I didn't get charged, all of the products on the desktop app said that the subscription had expired, so I just assumed it was sorted - again, not realising that I wasn't signed into the right account.
I have been getting billed for the last two months for both Adobe Pro and an AI product I don't remember even signing up for. It's charged me over $100 and I have never even used the product because I genuinely believed that I didn't have an active subscription.
This is an honest mistake and if you check my activity in the back-end of my account you will see that the product was never actually used.
*NOTE: Obviously I'm not going to post my email addresses on a public forum, but I can't find any other way to contact Adobe Support. When I ask the chat-bot how to request a refund it just tells me there is no refund attached to my account. I need an actual human person to help me please.
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