Refund Request – Unintended Charge After Free Trial Cancellation

[kyle_5892]

Dear Adobe Support Team,

I am writing to raise a formal query regarding a charge that was processed on my account after I cancelled my free trial subscription.

I cancelled the trial within the trial period and had no intention of continuing into a paid subscription. Despite this, my account was charged, which I believe to be incorrect and unintended.

I am requesting a full refund of this charge with immediate effect.

I would also like to note my disappointment at the lack of accessible, real time customer support for resolving an issue of this nature. For a company of Adobe’s scale, it is concerning that customers are unable to easily reach active support when billing errors occur.

Please confirm:
• That my subscription has been fully cancelled
• That a full refund will be processed
• The expected timeframe for the refund to reflect

I look forward to your prompt resolution of this matter.

Kind regards,

Kyle Bloch

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
any subscriptions?

[kyle_5892]

Hi,

I have checked my account.

The plan was already cancelled, yet the subscription fee was still deducted from my account. There are no outstanding payment issues or active subscriptions showing.

Please proceed with a full refund of the charged amount.

Kind regards,
Kyle

[kglad]

if the account you checked shows your plan was cancelled and within the free trial period (refunds take up to 14 days), check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure some other account is not being billed.

[kyle_5892]

Hi,

I’d like to clarify that although the cancellation window was missed by three days, my intention was never to continue with the paid subscription.

I cancelled as soon as I realised the charge had gone through and have not used the service beyond the trial period. Given this, I am requesting a goodwill refund of the subscription fee.

I would appreciate your assistance in resolving this fairly.

Kind regards,
Kyle

[kglad]

does your account show cancellation?

if so, what's your credit card show?  a penalty for late cancellation?

[kyle_5892]

Hi,

Yes, the account now shows that the subscription has been cancelled.

The charge reflected on my credit card is the subscription fee itself. It is not a late-cancellation penalty.

To reiterate, the subscription continued only because the cancellation window was missed by a few days. I did not intend to continue with the paid plan and cancelled as soon as I became aware of the charge.

I am therefore requesting a refund as a goodwill gesture, given the circumstances.

Kind regards,
Kyle

[kglad]

if you have a monthly paid annual subscription and there's no penalty, you're lucky.  you should probably leave it.

but if you want to press your luck and risk that penalty (=1/2 your annual fee), you'll need to contact adobe support.

[kyle_5892]

Thanks for the response.
To clarify, I have already been charged for the first month and am requesting a refund for that charge. I am not attempting to cancel an annual contract mid term or avoid a cancellation penalty.
My intention was not to continue beyond the trial, and the subscription was cancelled immediately once I became aware of the charge.
At this point, I am simply trying to speak to an Adobe support agent or a human representative to resolve this directly. The process to reach support has been extremely arduous, and I would appreciate clear guidance on how to contact someone who can actually assist with this matter.

[kglad]

use the chat option and update this after connecting.

[Jeffrey_A_Wright]

Kyle, I am sorry that you did not find more value in our services. I can confirm that you completed the cancellation process successfully. Any refunds issued will take up to 14 days. Please see https://adobe.ly/48QxYzi for more information. ^JW