I think I am getting scammed!!! I subscribed in 2 trials for Adobe illustrator and Adobe stock and I cancelled the 2 trials 1 day before ending.
Yesterday I found out that Adobe took the money from my bank account even the subscription is cancelled.
Today I am trying to communicate with an agent and the chatbot keep rejecting me by saying that I am not allowed to do so because I don't have an active subscription!!!
Should I pay for a plan to communicate with an agent in order to get a refund for a plan already cancelled before the deadline??
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
Issam, thanks for posting your question about your recent subscription usage to this public discussion forum. I can confirm you cancelled both subscriptions successfully. I am sorry you did not find value from your usage of our services. Please see https://adobe.ly/4cOx9sD for information on the cancellation process, including the timeline for any refunds that are provided. ^JW
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