Refund Still Not Received After 1 Month – Charged for New Plan, Support Not Helping

[yigidooooo]

I’m having a serious issue with my Adobe subscription and I’m hoping someone here can help or escalate this.

I cancelled my previous plan over one month and six days ago, and I was told that I would receive a refund. However, I still have not received any refund at all. In the meantime, I have already been charged for my new subscription.

I contacted Adobe Support multiple times through chat, but every time I was told something different and no one was able to resolve the issue. To double-check, I also contacted my bank — they confirmed that no refund was ever issued to my account.

I’m a student, so this long delay has been really difficult financially. I just need the refund that was promised when I cancelled the old subscription.

Is there anyone from Adobe who can actually look into this or escalate it to the correct team? Any help would be greatly appreciated.

[kglad]

the best you can do is adobe support with which you've been contacting.  make sure you're updating an open tickets, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[yigidooooo]

I’m having a serious issue with my Adobe subscription and I’m hoping someone here can help or escalate this.

I cancelled my previous plan over one month and six days ago, and I was told that I would receive a refund. However, I still have not received any refund at all. In the meantime, I have already been charged for my new subscription.

I contacted Adobe Support multiple times through chat, but every time I was told something different and no one was able to resolve the issue. To double-check, I also contacted my bank — they confirmed that no refund was ever issued to my account.

I’m a student, so this long delay has been really difficult financially. I just need the refund that was promised when I cancelled the old subscription.

Is there anyone from Adobe who can actually look into this or escalate it to the correct team? Any help would be greatly appreciated.

[Ged_Traynor]

@yigidooooo you'd be better off reporting the issue on the Account, Payment, & Plan forum

[kglad]

duplicate merged

[Shivangi_Gupta]

Hi @yigidooooo,

We appreciate you reaching out.

I reviewed your account details and found that the subscription to Creative Cloud Pro is active till 1 month and 6 days. Did you receive any email confirmation when you cancelled your plan? 

Could you share a screenshot? We'll review it.

^Shivangi