I reached out to costumer service about my free trail that ended back in March. But I was recently charged last week for the services. The agent refused my refund and said I'll have to pay a cancelation fee. The kept offering a free 3 months after I said I don't use the services. I tried the free trail for my classroom and didn't like it. I would like it canceled and the one payment refunded. I seen others on here get help , could anyone offering assistance?
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Sorry, nobody here can help with an account or payment problem
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You are wise not to take the free offer - you will start a new year after the trial. Cheaper to just pay the penalty fee. However, you may have to be insistent. Be VERY polite, because it is entirely the agent's choice whether they waive any of your contracted charges.
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We appreciate you writing in. We checked your account details and found that you have an active subscription from last 2months and 12days. This is the reason you're being asked to pay the cancellation fee if you wish to proceed with it.
For more info you can check out this article: https://www.adobe.com/legal/subscription-terms.html
Let us know if you have any questions.
Note: Please do not share any personal/confidential info (bank details, email ID, etc) here. This is a public forum.
I haven't paid for the subscription. I was just charged last week. So how could it be active for 2 months.
Ashley, the Creative Cloud All Apps subscription was started on March 13th, 2022. If you have any additional questions, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen and a member of our support team will be happy to help.
I do see that you tried to contact us, but disconnected during the chat session, Ashley. Please use a different device to begin the chat session if the current computer is blocked or unable to maintain an active chat window.
Not sure if you still have this issue, but I had the exact same problem. What I did was I switched my plan to a new one, and I was refunded for this month, not the others sadly, but then I immediately cancelled my new plan which you can cancel for free because it is within the cancellation time and then they refund you for this month. It's the best solution I found seeing as the person I was in contact with was just trying to sell me more even
though I said repeatedly I didn't need the subscription. Hope this helps some people. Good luck 😉
March was 4 months ago. Did you cancel within 14 days of joining? If not, you're not entitled to any refund, sorry. You committed to 1 year of service whether or not you use it.
Option 1: Cancel early and pay a 50% early termination fee. If 8 months of service are remaining, you pay for 4 months with no further obligation.
Option 2: Wait until your 12th month of service to cancel without penalty.
How do I Cancel my Subscription?
Subscription & Cancellation Terms:
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html