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Refund

New Here ,
Aug 28, 2020 Aug 28, 2020

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I started a free trial and  i didn't enjoy photoshop so I just left it and didn't want it anymore. I have checked my bank and have just been charged 20 quid for it when I don't want it, so I thought ok ill just cancel it and I should get a refund, but when I went to cancel the plan they want to charge me 110 quid just to cancel it, can someone explain how this is a free trial when you are going to be charged this amount to cancel it. Im not paying the 110 quid to cancel it and want a 20 quid refund since its a TRIAL and you use a TRIAL to test if you like something. 

 

This is absolutely awful considering I'm talking to a bot that can't understand basic English, can some one that's actually real help me with this please.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 28, 2020 Aug 28, 2020
For refund rules, refer the following link. https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html If the information does not help, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyo...

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New Here ,
Aug 28, 2020 Aug 28, 2020

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just managed to cancel the plan without paying the cancellation fee as I don't have 110 quid sitting around in my account but I still want my 20 quid back that I paid for nothing with how can I get this back please

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Adobe Community Professional ,
Aug 28, 2020 Aug 28, 2020

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For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
Aug 28, 2020 Aug 28, 2020

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in Basic English you really should not assume walking away would have cancelled your bill and the actual law reguards to refunds in cases like this is not what most people think... boils down to where you live and does Adobe feel like being nice but in any case, this forum is for people to people questions [we are not staff] and not billing issues

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