First of all. I have paid for only one month and I'm pretty sure I remove the checkmark where said ''resume payment monthly'' I recently got a message from a bank that Adobe charged me for a monthly plan and I'm really surprised how?! Although I did cancel my hypothetically ''Plan'' in the 5 minutes after I saw that message when Adobe charged me for this. So now I'm willing to get my money back because you cancel '' my plan '', you charged me and I can't use Adobe at all again or even I don't see a money back in my account. Second of all. I choose plan which is higher price that I remember it was higher because Adobe mentioned that I can choose for myself to pay or not to pay.
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730