refund

New Here ,
Jan 08, 2021 Jan 08, 2021

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Hello, I canceled my plan on January 9, 2021, after paying for the Premier Pro on January 5, 2021, realizing that I couldn't use it for a while due to compatibility issues with my computer. As far as I know, if you cancel it 14 days before the purchase, you will get a full refund, but the refund didn't come to me right away. I really want to know if I can get a refund or when!

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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this is a user forum and more than likely you won't find anyone to help with this.  go to adobe.com and choose support.

Screen Shot 2021-01-08 at 11.15.10 PM.pnggo to contact us and there will be a chat window and see if that will get you to someone who can help.   And remember that sometimes credit card companies take their time processing these sort of requests.  It's called "taking advantage of the float."  

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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Refunds take time.  I wouldn't expect to see a credit on my card statement until next month.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm your plan is cancelled.

https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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