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Refund

New Here ,
Apr 21, 2021 Apr 21, 2021

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I made a Photoshop subscription because I wanted to help someone with a project and I forgot to cancel my subscription, only today have I noticed my money have been swooped from my account without any notification. This in itself is a problem but the biggest issue is I have been told in order to cancel this subscription plan I have to pay a tax I assume it's money that have been piling up in the past 2-3 months since I made this subscription. I would like to know how can I get a refund and solve this issue. Thank you.

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correct answers 1 Correct answer

Community Expert , Apr 21, 2021 Apr 21, 2021

Hi

If you signed up for an annual plan, paid monthly, there is a penalty for cancelling before the year is up. We cannot help with billing here. Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

and do not respond to scammers who may PM you.

 

~ Jane

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Community Expert ,
Apr 21, 2021 Apr 21, 2021

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Hi

If you signed up for an annual plan, paid monthly, there is a penalty for cancelling before the year is up. We cannot help with billing here. Contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

and do not respond to scammers who may PM you.

 

~ Jane

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Translate

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines