refund

New Here ,
Sep 23, 2021 Sep 23, 2021

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Hi my bank got deducted today without further notice from this app. I would like to ask what is the process to get the refund. I didn't subscribe or use this. i just installed it suddenly a few months ago. and i didnt mind to uninstall. PLEASE HELP. They deducted from my savings account . heres the attached order id and document no.

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correct answers 1 Correct answer

Adobe Community Professional , Sep 24, 2021 Sep 24, 2021

Hi @Minerva5C04,

THe trial period is of 7 days and you can cancel within the first 14 days to get a full refund of your amount. Please check what plan you have subscribed to and when and cancel it as soon as possible if you are within the 14 day period.

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
After the free cancellation period you might have to pay up an early termination fees. For refund r

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Hi @Minerva5C04,

THe trial period is of 7 days and you can cancel within the first 14 days to get a full refund of your amount. Please check what plan you have subscribed to and when and cancel it as soon as possible if you are within the 14 day period.

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
After the free cancellation period you might have to pay up an early termination fees. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If you have any confusions or need more details please contact support as only they can help in account related issues. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Regardless of whether you use it or not, your current plan won't expire until Oct 24, 2021.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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