Refund

New Here ,
Oct 15, 2021 Oct 15, 2021

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Good morning! I recieved a free trial for Adobe acrobat premium a little over a week ago. As soon as I started using it I knew it was something I wouldn't use so I tried to cancel the subscription throughout the week of having my free trial. Unfortunately I couldn't figure out how to do that. I thought the subscription was through Google play or through Samsung's website itself but I was unsuccessful in finding out who the subscription was going through. The only way I ended up finding out it was through Samsung galaxy store, was from the receipt sent to my email charging me for a year long subscription since the trial period had ended. I don't actually ever use Samsung galaxy store so I didn't know how the subscription ended up going through that app. I would like to request a refund for the Adobe acrobat premium subscription, I do not have a need for the subscription and it was my mistake that I could not figure out how to unsubscribe in time.

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Account management , Billing

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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