Refund

New Here ,
Jul 09, 2022 Jul 09, 2022

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Hello, I need to get in contact with someone in regards to a refund request. My card was used to purchase a subscription.

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Adobe Community Professional ,
Jul 10, 2022 Jul 10, 2022

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If your card number was stolen you need to contact your credit card company

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 11, 2022 Jul 11, 2022

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Ask your family if anyone used your credit card to order an Adobe plan.  If you're certain you or a family member didn't order, contact your bank/credit card company immediately,  They will ask you to sign some legal papers before they close the card to charges and contact local law enforcement to begin a fraud investigation. 

 

If you did order and forgot to cancel, you will need to work that out with Adobe.  Normally, refunds are not possible after the first 14 days of service. 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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