Refund

[Cyril299563028hw2]

Adobe Creative cload got added to my plan when getting photoshop. I canceled it, but I need to refund since I know I won't use it. I got it less than an hour of this post. 

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Muhammad346290100dzg]

How u did? My refund still pending, even already over 7 business days the Adobe terms

[Abambo]

How u did? My refund still pending, even already over 7 business days the Adobe terms

By @Muhammad346290100dzg

You know that business days are from Monday to Friday, excluding holidays?

[Muhammad346290100dzg]

Yes, sir. Absolutely i know how to see a calendar. Until now i'm still trying to find alternative way

[kglad]

@Muhammad346290100dzg 

you can check your account to see if your refund is pending, https://account.adobe.com

[Abambo]

Sorry for that, but people often confound weekdays with business days. And then there are the holydays at the end of the year. There is room for error.