Refund?

[Oliver2309035524vz]

I am a college student and I didn't know that my Adobe membership was still active and about to be renewed. I lost over $200 because of this. Adobe didn't even notify me that my membership was about to be processed. It was processed about a week ago. Can I still get a refund? Or are there no exceptions?

[kglad · Accepted solution]

contact adobe support and make your case.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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