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Refund

New Here ,
Nov 25, 2023 Nov 25, 2023

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Hi I don't use this and I just want a refund on my acc as I was charged 29 sum dollars

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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then cancel your subscription.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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You have probably taken the 30-day free stock offer and did not cancel before the end of the offer. You can try to self-cancel, by going to https://account.adobe.com/plans, click manage plan for the corresponding plan, and click cancel. If you are in the first 14 days of your paid subscription, you can cancel free of charge and will get an automatic refund in 10 business days. If the system wants to charge an early termination fee, try the links provided by @kglad and negotiate your exit.

ABAMBO | Hard- and Software Engineer | Photographer

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