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9

Refund

New Here ,
Mar 10, 2024 Mar 10, 2024

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I had canceled my free trial 2 weeks before and then was charged 29.99 march 3rd even tho i canceled the subscription i want a refund 

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Account management , Billing

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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if your refund is not being processed (https-//account.adobe.com), contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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