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Refund

New Here ,
Jun 04, 2024 Jun 04, 2024

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How can I get a refund for a yearly subscription thay I didn't sign up for? 

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correct answers 2 Correct answers

Community Expert , Jun 04, 2024 Jun 04, 2024

You'd need to talk to customer support as we don't have access to your account. https://helpx.adobe.com/support.html

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Community Expert , Jun 04, 2024 Jun 04, 2024

if you've never started an adobe trial nor subscription and are certain no family method did either, contact your credit card issuer and report fraud.  otherwise, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitte

...

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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You'd need to talk to customer support as we don't have access to your account. https://helpx.adobe.com/support.html

_______________________________________________
Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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if you've never started an adobe trial nor subscription and are certain no family method did either, contact your credit card issuer and report fraud.  otherwise, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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