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Refund

New Here ,
Jan 12, 2025 Jan 12, 2025

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I pressed the 7 day free trail why did I get charged 10.00$ for .. I need my money back.

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New Here ,
Jan 12, 2025 Jan 12, 2025

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And where is the phone number to contact anyone 

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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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@danile_3448 

 

I've moved your post from Using the Community to Account, Payment, & Plan.

 

Did you cancel within the 7 day trial period following the steps here? 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

To find out if you get a refund, check here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

If you still need assistance, only Adobe Customer Care can assist. Volunteers cannot see your account information, but Adobe Staff can tell whether your account has been cancelled.

 

There are two ways:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers. 


Jane

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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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there's a limit of one free trial.  ie, if you had one in the past (or someone using your adobe id had one in the past), you would not be granted another.

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Community Beginner ,
Jan 12, 2025 Jan 12, 2025

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Minulla myös oli 7 päivän kokeilu ja perun sen seuraavana päivänä (peruutus näkyy Icloud tililläni) mutta siitä huolimatta minulta on veloitettu 25,09€ Pyydän palauttamaan rahani, tai hyvittämään seuraavassa photoshop icloud tilauksessani.

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Community Expert ,
Jan 12, 2025 Jan 12, 2025

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@KariKorpihete 

 

check your account to see the refund status, https://account.adobe.com

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Community Beginner ,
Jan 13, 2025 Jan 13, 2025

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Ei siellä ole mitään tietoa hyvityksestä???

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Community Expert ,
Jan 13, 2025 Jan 13, 2025

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then contact adobe support per above.

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