Refund

[Gloryvel_Adriano1666]

How do I get a refund for a cancelled subscription?  My account was charged last January 13 and I Cancelled it the same day I got the notification because I don't need it anymore!

My refund request has been denied saying it does not meet the conditions?

The Expiration indicated is January 13, 2026 how come it's not eligible?

[kglad]

check your account for information, https://account.adobe.com

then, if you still have questions, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @Gloryvel_Adriano1666

We appreciate you reaching out. I can see that you have an active subscription for Adobe Acrobat Premium. You are eligible for a free trial only once and this is the reason it shows that you are not eligible for refund.

I hope it answers your query. Let me know if you have any other questions.
^SG

[Gloryvel_Adriano1666]

I cancelled the Subscription, why it’s not eligible for refund even though
I cancelled it on the same day I received that Charged from my Account? The
Subscription is for a year are you blind?

[kglad]

@Gloryvel_Adriano1666 

there's only one free trial.  ie, you can't use a 2nd trial.  this is to prevent users from using free trials week after week.

so, the 2nd time you signed up, you signed up for a subscription even though you thought it was a free trial when you started.  adobe didn't realize you were not entitled to (another) free trial until you submitted your info.

to get more info, contact support.