refund

[Enchanting_Cosmos2997]

Hello, my 1 TB Lightroom subscription has been canceled. I've been waiting for a refund for a week. In the chat, every employee tells me something different: that the refund has already been processed, or another says it hasn't been processed yet because there was an error. There's no refund visible in my account. Can anyone tell me what I should do?

[kglad]

you can't work-around adobe support.  and 1 week is the minimum expected time to wait.  ie, be more patient or you'll waste a lot of time.

[Enchanting_Cosmos2997]

Still haven't received a refund.

[Shivangi_Gupta]

Hi there,

We are sorry for the wait. I checked and found that the refund has been initiated on June 10, 2025. It usually take minimum 5-7 working days for refund to process.

Let us know if you have any additional questions.

^Shivangi

[Enchanting_Cosmos2997]

Hello, The refund for AI Assistant for Acrobat was initiated on June 10, that's correct.  But this is about my 1 TB Lightroom subscription, which I canceled on June 1. It's been 12 days, and I'm still waiting for the refund.

[Shivangi_Gupta]

I see!
I checked again and found that another refund was issues on June 5, 2025 which got blocked. I am not able to check the details for it somehow. You may need to contact our support team to discuss this in detail. https://adobe.ly/4mYdcnN

^Shivangi