Refund

[audrina_3972]

Hi there! On November 5, I requested a refund for 19.99 as I got a free trial in October and was unaware that I even had the trial still as I only opened the app the day I got the trial. I got the refund and canceled my account so it wouldn't happen again.

However, on November 28, I was charged 29.99. Which is confusing as I canceled my plan and didn't even upgrade it. 

How do I get a refund and stop this from happening? I already canceled my account again today on November 30.

[kglad]

check your account, https://account.adobe.com

what's it show?

[audrina_3972]

It shows me this!

[kglad]

it's not clear, from that, what was canceled and when it was canceled.

[audrina_3972]

This is the email I received when I canceled it, and the invoice I got when I got my refund.

[kglad]

it looks like you failed to cancel ai for acrobat .

[audrina_3972]

Oh. I didn't even know I got that. I thought just got the free trial for Acrobat Pro. 

Is there any way to get a refund?

[kglad]

you need to cancel that ai.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html