Regarding payment issue

[nizam_4843]

Hi Adobe Support, 

I recently received confirmation that my Adobe Express subscription was cancelled via the virtual assistant, and a refund is being processed. I’d like to provide some clarification regarding the situation. 

I had signed up for a free trial and used the service only briefly during the early trial period. After that, I didn’t use the platform. When the trial ended, a billing attempt was made, but it was declined by my bank due to a suspicious activity alert, and as a result, my card was blocked. 

Since no actual payment was completed from my side, I noticed that a refund is being processed. However, I don’t need a refund, as no money was actually debited from my account. I just wanted the subscription cancelled, which has now been done successfully. It was an honest mistake and please do consider it. 

Thank you for your support and for resolving the issue. 

Best regards, 
Nizam Reyyan 

[kglad]

check your account, https://account.adobe.com

1. this isn't adobe supportl 

2. but you will get help here:  to ensure there's no payment problem and that your account's been cancelled.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

 Hi Nizam,

We appreciate you reaching out. I checked and found that the refund has been initiated today.

Please reach out to our support team and discuss the case with them. They'll process it accordingly after following the security protocols for the account's data.

You can start a private chat session here: https://adobe.ly/4iJmQqR

^Shivangi