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Regarding Substance 3D Collection 50% Discount

New Here ,
Jul 10, 2021 Jul 10, 2021

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I just subscribed to a monthly Substance 3D Collection with the 50% discount link. The discount is supposed to be for one year. But in my plans it shows that my next payment will be billed 100%. Can someone give an explaination about this? Does this mean I'm really gonna be billed 100% next month? Did I make a mistake when I subscribed? Is there a way to fix this?

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correct answers 1 Correct answer

Adobe Community Professional , Jul 10, 2021 Jul 10, 2021
Please go to Adobe Customer Service (make sure to sign into your Adobe account first) : https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first) :
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Jul 10, 2021 Jul 10, 2021

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Thanks for the quick responds. I've just sent an email to contact@substance3d.com about this issue. I think I'm gonna wait for their reply first before going on a chat with an agent.

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