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[luca_2104]

I PAYED 238,68 TO ADOBE SYSTEMS SOFTWARE IRELAND LTD ON 7/9/24 BUT ON MY ADOBE ACCOUNT STILL I DONT HAVE ANY PLAN INCLUDED

[kglad]

check your account, https://account.adobe.com

does it show a subscription?

[luca_2104]

It does not, thank you

[kglad]

then you have no subscription under the id which you checked.

if you're charged, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000320340311

[Nancy OShea]

Maybe your plan is under another Adobe ID (email)?

Can you confirm with PayPal that the payment was actually debited from your account?

[Kanikas]

Hi luca_2104, 

As I understand you purchased a plan, however, you don't see any details of the plan. I checked the Adobe ID which you are using with this community, and it does not have any active subscription. 

Did you receive an email at the time of purchase? Please make sure you are signed in with correct Adobe ID to see the active plans. 

^KS

[luca_2104]

Hello Kanikas, I've checked Paypal and bank account and charge has been debited

Here enclosed details

Thank you

<Images removed by moderator>

[Jeffrey_A_Wright]

Thanks for the update, Luca, and I am sorry for any confusion. I edited your most recent response to remove the attachments that contained your personal information. This is a public discussion forum, and personal information should not be shared, as it is visible to anyone with Internet access.

While I understand you are being charged, Luca, there are no active memberships under the account you used to post to this public discussion forum. If you want to cancel a membership for a different account, then you will need to log in under that account. Please see https://adobe.ly/3ETMHhJ for steps you can take to cancel your membership.

If you are no longer able to access the account with the active plan, then see https://adobe.ly/4bfi0Q6 for details on how to request a password reset, Luca. ^JW

[luca_2104]

Thank you Nancy, I will check with Paypal