Reimbursement

[sofia5FD4]

When should I have the reimbursement if I have cancelled my subscription before the 14 days?

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852
Be sure to remain signed in with your Adobe ID before accessing the link below
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https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
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Also: beware of answering anyone who sends you a private message
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[Dj_Creative_Enthusiast]

Hi sofia5FD4,

Thank you for posting your query here.

I would like to inform you that if you Cancel your Subscription within 14 days, it takes close to 4-5 business days for the amount to be credited on the same card/ bank account using which the Subscription was purchased.

Alternatively, at any point you may contact Adobe Support Team and get a confirmation on the refund status.

Hope this helps. 

Thank you.