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Reinstalling CS5 Design Standard "This serial number is not valid for this product"

Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Hello. Happy New Year!

 

I wonder if anyone can help me, this is doing my head in!

 

I'm trying to set up m new offline computer that won't get viruses, get clogged up, bug me to buy things, slow down etc. I'm trying to transfer my CS5 Design Standard onto the new machine. I have used the original disks and the serial number I used to install it on my old computer. I have used the installer for the suite and not the individual apps. I have checked the language settings are the same on the new and old machine. Every time I enter the serial number it says "This serial number is not valid for this product." I have tried uninstalling and reinstalling. I have tried using it as a trial version and then entering the number but to no avail. The new machine is not conneted to the web (although could be). Any suggestions?

 

Thank you very much.

 

Duncan

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correct answers 1 Correct answer

Community Beginner , Jan 01, 2021 Jan 01, 2021
Thank you very much. My problem was that what I thought was my serial number was in fact not my serial number. All sorted. Thank you.

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LEGEND ,
Jan 01, 2021 Jan 01, 2021

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Thank you very much. This is all over my head really. I jusdt like taking
pictures! Happy New Year

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Adobe Community Professional ,
Jan 01, 2021 Jan 01, 2021

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Community Beginner ,
Jan 01, 2021 Jan 01, 2021

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Thank you very much. My problem was that what I thought was my serial number was in fact not my serial number. All sorted. Thank you.

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Adobe Community Professional ,
Jan 01, 2021 Jan 01, 2021

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>what I thought was my serial number was in fact not my serial number

 

For anyone else reading this, a serial number is 6 groups of 4 numbers... no letters

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