Reinstate a deactivated email address

[ole77]

As the title says, an email address was mistakenly deactivated and I have found it so challenging to access support and get an answer that I'm finally coming here. I only use one email address with my paid subscriptions, so if I can't find a way to make it work then I want to be able to subscribe. 

The last time I tried chat support it seemed like they could fix it and then after half an hour they figured they couldn't. 

So I'm looking for an email address to ask support so that I don't have to suffer on chat again or someone that's aware of the permanency of a deactivated email address. It was an error on Adobe side that they deactivated the wrong email address but it's been like a few years now and I haven't been able to get it fixed. I've contacted support a couple times a year I guess. 

Thanks very much

[Anshul_Nautiyal]

Hi @ole77,

Thanks for reaching out, and sorry to hear about your experience. I recommend contacting our support team directly for assistance with this issue: https://adobe.ly/4dFe3Wd.

Let us know if you have any more questions.

Regards,
^AN

[ole77]

Are you trolling my post?

You linked a page that I have spent hours trying to navigate to get to an email address. 

If you don't have an email address for support or knowledge of how to help with my complaint, it's alright, but please don't send me into the endless depths of webpages that lead to no support. 

[kglad]

click the chat icon (lower right)

[ole77]

Thank you for taking the time to reply. Please read my original post. 

Focus in on paragraph two.

[kglad]

that's the best you can do. you can retry and opt for another solution (eg, starting a new subscription)

[ole77]

Yes, I would start a subscription if I could use this email address. But I can't. And it doesn't seem like there is a way to reinstate it then?

[Peru Bob]

Unfortunately, once an email address is deleted from an Adobe account, it can not be reused or reinstated.

[ole77]

Alright, good to have it confirmed. Seems ludicrous given it was a mistake adobe made, but here we are. 

[kglad]

create another email.  i've found hotmail and gmail are indispensable.

[ole77]

At the risk of repeating myself, please read my post about how I only use one email address with paid subscriptions. 

Thank you for your suggestion otherwise.

[kglad]

then both you and adobe's inflexibility are at an impasse.

[ole77]

Indeed, thanks

[kglad]

you're welcome.