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I bought Adobe Premium a year ago from Google Play and I have tried Adobe help many times and never received adequate support. I was told many times Adobe support would not help me due to Google Play purchases instead of Adobe's website. So I removed all of my payment methods I will not pay for an app I can't get support for!
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or purchase your apps (mobile and desktop) from adobe.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
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