rembolso

[benjamin_0437]

hola escribo por aca ya que no encontre otra solucion ,se me pago el premiere pro y lo cancele 2 dias despues ya han pasado varios dias y aun no recibo el rembolso

[John T Smith · Accepted solution]

Refunds usually take 10 business days

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
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[marcely_johana_3198]

Hola estoy pasando el mismo día con el reembolso, escribo a soporte pero solo me responde el asistente virtual estoy escribiendo desde hace 5 días y me dice que no hay agente, me conecto al horario que me dicen y el asistente virtual me dice lo mismo la verdad ya no se que hacer, si conseguiste alguna respuesta o solución porfa te agradecería si me ayudarás 

Un saludo 

[kglad]

@marcely_johana_3198 

check your account, https://account.adobe.com

what's it show?

[Shivangi_Gupta]

Hi marcely_johana_3198,

Thank you for reaching out, and I’m sorry to hear about your experience.

After reviewing your account, I can confirm that you currently have two active plans:

• Plan A: Adobe Acrobat Pro – Annual plan, paid monthly (Started: June 2, 2025)
• Plan B: AI Assistant for Acrobat – Monthly plan (Started: June 2, 2025)

Both plans have been successfully cancelled for renewal. Here’s what that means:

• Plan B will remain active until September 1, 2025, and you will not be charged beyond that date.
• Plan A, being an annual commitment, will continue until July 2, 2026, as per the terms of the subscription.

Regarding your refund request:
Adobe’s policy allows refunds only if the cancellation is made within 14 days of the original purchase. Since both plans are beyond that window, I’m afraid your account is not eligible for a refund at this time.

You can find more details about Adobe’s subscription terms here: https://adobe.ly/4504gHr

Please let us know if you have any further questions or need assistance with anything else.

Warm regards,
Shivangi