remboursement a échoué

[elodie_2024]

Bonjour,

J'ai obtenu un remboursement par le service client adobe mais celui ici n'est jamais parvenu jusqu'a mon compte.

Ma banque m'a confirmé par e-mail que le virement n'était pas la mais les gens avec qui je chat sur le support ne veulent rien faire de plus alors que le remboursement n'est JAMAIS arrivé sur mon compte.

Est ce que quelqu'un a déjà vécu un cas similaire ? Comment puis je faire pour qe cela aboutisse ?

Merci

[kglad]

what's your account say, https://account.payment.plan

was the refund completed?  what payment method was made?  

whatever payment was made, that's where the refund goes.

[Shivangi_Gupta]

Hi @elodie_2024,

Thanks for reaching out. I checked your account details and found that the refund has been initiated today. I would recommend you wait for next 5-7 business days for the amount to get credited to your account.
We hope it answers your query.

^SG

[elodie_2024]

hello,
Malheeureusement le remboursement n'a pas encore fonctionné et c'est la
deuxieme fois.
Que se passe t il ?

merci

--
*Elodie ROY*

[kglad]

@elodie_2024 

contact support and ask.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[elodie_2024]

Bonjour,
Cela fait 3 fois que je fais cette procédure et que je parle avec un
humain. Deux fois fois on me dit que le remboursement est lancé et puis
rien n'arrive sur mon compte en banque.
C'est incroyable !

--
*Elodie ROY*

[kglad]

@elodie_2024 

did they say when they expect the refund to be completed on adobe's end?

[elodie_2024]

5 to 7 business days.? It was 13 days ago

--

[kglad]

any update to that in your recent contact?

[Shivangi_Gupta]

We are sorry for the experience. I checked again and it clearly states that the refund was initiated on January 7, 2025. Ideally it should have been credited to your bank account by now.
Since this is a public forum, I can not share more details here. I would also advise you to reach out to support and see if there is anything stuck from Adobe's end. Please start a private chat session here: https://adobe.ly/4h0ASVi suggested by @kglad above.

I know it can be frustrating. Again, I'm sorry for the experience. I hope it gets resolved asap.

^Shivangi

[elodie_2024]

c est infernal . Voter lien ne marche pas.
Remboursement deux fois échoué.
Je passe des heures sur le chat a expliquer a un robot qu'il faut que je
parle a un humain;
C est vraiment intolérable;: Très mauvais système

--

[Jeffrey_A_Wright]

Elodie, I am sorry that you are blocked from reaching us. Please use a different device to contact us directly at https://adobe.ly/3Q4VfVz if you are unable to reach a human, then use try using a mobile device or contact someone locally to help you. ^JW