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Remboursement d’un abonnement

New Here ,
Jun 17, 2024 Jun 17, 2024

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Bonjour j'ai appris hier que j'étais prélevé depuis plus d'un an 23 euros puis 26 euros tout les mois pour un abonnement indesign qui avez une période gratuite et que je n'ai pas résilié . J'ai réussi a changer d'abonnement mais souhaite être remboursé des frais qui mont été prélever alors que je n'utiliser pas indesign. Je suis une tres grande consommatrice de la suite adobe sur une autre adresse mail et souhaite continuer de pouvoir l'utiliser correctement. Je ne suis pas satisfaite , comment me faire rembourser?

cordialment madame Bouvier

 

[Moderator moved the thread to the correct forum]

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correct answers 3 Correct answers

Community Expert , Jun 17, 2024 Jun 17, 2024

Il faut résilier un abonnement à temps, sinon on a un abonnement annuel. Si on annule l'abonnement avant les premiers 14 jours, on est remboursé. Passé ce délai, on a conclu un abonnement annuel et un remboursement n'est plus possible.

 

Je me demande pourquoi prendre un abonnement d'essai, si on a accès à un abonnement à partir d'un autre compte. 

 

Je vous soumet la procédure pour contacter le service clientèle dans um message suivant en langue anglaise.

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Community Expert , Jun 17, 2024 Jun 17, 2024

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852

...

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Community Expert , Jun 17, 2024 Jun 17, 2024

you can plead your case to adobe support, but adobe can't determine how much (or how little) you used your subscription. ie, you owe the money, and are not entitled to a refund.

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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Il faut résilier un abonnement à temps, sinon on a un abonnement annuel. Si on annule l'abonnement avant les premiers 14 jours, on est remboursé. Passé ce délai, on a conclu un abonnement annuel et un remboursement n'est plus possible.

 

Je me demande pourquoi prendre un abonnement d'essai, si on a accès à un abonnement à partir d'un autre compte. 

 

Je vous soumet la procédure pour contacter le service clientèle dans um message suivant en langue anglaise.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 01, 2024 Jul 01, 2024

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J'ai le même soucis avec un abonnement tout creative cloud mais il m'est indiqué que si j'annule mon abonnement, j'aurais accés aux services jusqu'a l'année prochiane. Mais je veux être rebourser, c'est une erreur. Pouvez vous m'aider ? 

merci !

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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LATEST

@Augustin38364005x675 

 

no one here can help you with account issues. you need to contact adobe support.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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you can plead your case to adobe support, but adobe can't determine how much (or how little) you used your subscription. ie, you owe the money, and are not entitled to a refund.

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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En plus: si on me charge depuis un an pour un abonnement que je n'utilise pas, j'aurais déjà fait des démarches pour résilier l'abonnement, et ça le premier mois de la charge. Attendre plus qu'un an est un peu négligent. Je crois que vous devriez changez votre gestion financière.

ABAMBO | Hard- and Software Engineer | Photographer

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