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Remboursement de frais de résiliation et d'abonnement.

New Here ,
Apr 25, 2020 Apr 25, 2020

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Apès avoir voulu installer Creative cloud dans l'intention d'essayer le logiciel Photoshop, je me retrouve à devoir payer 120€ de frais de résiliation pour avoir involontairement souscrit à un abonnement annuel que je ne veux pas du tout, plus deux prélévement de 23,99€ . Je ne comprend pas, je voulais simplement tester gratuitement photoshop. J'aimerais être remboursé car je n'utilise pas photoshop. Je n'ai aucunement voulu de cette abonnement automatique.

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LEGEND ,
Apr 25, 2020 Apr 25, 2020

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Thnis is caused by YOU not reading the terms of the Free Trial system. That Free Trial only lasts for 7 days and then turns into a Full One Year Subscription, IF YOU do not cancel Before the 7th day is over.

 

Simple fact is nothing in life is Free. There are always Strings attached.

 

Your only option is to Contact Adobe directly through the Chat system and ask for a billing agent.

 

https://helpx.adobe.com/contact.html

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