Renew your subscription

[Rebeca Hernández]

Hi I need to know how to solve an issue with my subscription, the authomatic renewal was due december 18th but my bank had me a renew of my credit card so the charge did not happened, since january 4th I can not access my programs, today had my credit card info updated but the programs still not work.

What I need to do?

Thanks

[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[Nancy OShea · Accepted solution]

Sign-in to your account below.  It's possible your subscription was cancelled for lack of payment.

https://account.adobe.com/plans

Scroll down to Contact Support button on the same page.