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Renewal glitch

New Here ,
Oct 29, 2023 Oct 29, 2023

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I subscribe awhile ago. My app on my phone is saying subscribed however the app on my laptop is saying renew. Is there a reason why ?

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correct answers 1 Correct answer

Adobe Employee , Oct 30, 2023 Oct 30, 2023

Hi @AllisterNaipaul,

We appreciate you writing in. As per your account info, you have an active subscription for Lightroom Mobile and the Creative Cloud subscription for desktop was cancelled on May 7, 2022.

Perhaps, this is the reason you're getting the message to renew the subscription.

Let us know if you have any questions.

Regards,

Shivangi 

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Community Expert ,
Oct 29, 2023 Oct 29, 2023

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check your accounts, http://account.adobe.com

 

if that shows what you expect, sign out and then in to both cc apps using the same id/password used to check your account.

 

----------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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If what @kglad mentioned does not resolve the issue then checkout the following link as well.
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

-Manan

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi @AllisterNaipaul,

We appreciate you writing in. As per your account info, you have an active subscription for Lightroom Mobile and the Creative Cloud subscription for desktop was cancelled on May 7, 2022.

Perhaps, this is the reason you're getting the message to renew the subscription.

Let us know if you have any questions.

Regards,

Shivangi 

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New Here ,
Oct 30, 2023 Oct 30, 2023

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The plan I had got was the 9.99 a month Lightroom plan with 1TB. That covers Lightroom desktop and mobile! So I'm not understanding. 

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