Renewal package change

New Here ,
Mar 03, 2022 Mar 03, 2022

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Adobe just notified me that on my annual renewal my creative cloud package will be downgraded from the premium to the starter version. There is no proper explanation of this and the new package does not appear to include lightroom, which is my main interest for use. It seems impossible to contact adobe too find out more.

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LEGEND ,
Mar 03, 2022 Mar 03, 2022

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What is the exact name of your "creative cloud package"??

 

This is the Lightroom Classic forum, you probably want to ask in the Lightroom (Ecosystem) forum

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Creative Cloud All Apps plan

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LEGEND ,
Mar 03, 2022 Mar 03, 2022

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Sorry, but no one this forum can help with subscription problems. You can go to account.adobe.com and see if there are useful clues there; otherwise you have to contact Adobe.

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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You might want to ask in the https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat... forum

If you want I can move this post to there. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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New Here ,
Mar 03, 2022 Mar 03, 2022

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OK thanks

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 03, 2022 Mar 03, 2022

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Hi @davidp48906419, could you post the content of the email? It would definitely help us to help you better.

 

Is it possibly talking about Creative Cloud Express? If so, then see this related Forums post:

 

https://community.adobe.com/t5/creative-cloud-express-discussions/never-heard-of-creative-cloud-expr...

 

 

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