Renewal package change

[davidp48906419]

Adobe just notified me that on my annual renewal my creative cloud package will be downgraded from the premium to the starter version. There is no proper explanation of this and the new package does not appear to include lightroom, which is my main interest for use. It seems impossible to contact adobe too find out more.

[dj_paige]

What is the exact name of your "creative cloud package"??

This is the Lightroom Classic forum, you probably want to ask in the Lightroom (Ecosystem) forum

[davidp48906419]

Creative Cloud All Apps plan

[dj_paige]

Sorry, but no one this forum can help with subscription problems. You can go to account.adobe.com and see if there are useful clues there; otherwise you have to contact Adobe.

[SeanMcCormack]

You might want to ask in the https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat... forum

If you want I can move this post to there. 

[davidp48906419]

OK thanks

[John T Smith]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
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[ProDesignTools]

Hi @davidp48906419, could you post the content of the email? It would definitely help us to help you better.

Is it possibly talking about Creative Cloud Express? If so, then see this related Forums post:

https://community.adobe.com/t5/creative-cloud-express-discussions/never-heard-of-creative-cloud-expr...