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Renewed Licence but Software Sends Me an Expiration Message

New Here ,
Jul 04, 2020 Jul 04, 2020

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So I recently renewed my license for the Adobe Suite and yet each time I open the software I get a message telling me I only have a few days left to use it before it expires. I have tried updating but that didn't seem to change anything as I still got the same message. What can I do?

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Adobe Community Professional ,
Jul 10, 2020 Jul 10, 2020

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Try signing out, rebooting, and signing back in.

 

This should reactivate the software using the Adobe ID account you specify.

 

https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html

 

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Adobe Community Professional ,
Jul 10, 2020 Jul 10, 2020

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Please log-in to your account below to ensure your account is active and payment details are current.
https://account.adobe.com/plans
If it's not what you think it should be, scroll down to Contact Adobe on the same page.

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Post back if you still need help.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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