Renewing my account

[Arian5FD2]

Hello,

I have a monthly student subscription for a year.

The student subscription expires end of this month. I received a notification to start my 7 day free trial and I had to start that trial because there was no other option available to continue using that account even though it finishes end of october.

I can see in my account settings that my account is set to monthly payment and there is no end date.

Question:

Will the system allow me to continue using the account going forward from the end of the month?

Does the renewal automatically take place?

And why did I have to start the 7 days trial? 

I've attached the notifcation that came up for me

Thank you

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[kglad]

your subscription should not end early.  if you checked your account and see your annual subscription is not still active when (you think) it should be, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

what should happen is your annual subscription should continue until its termination date and then automatically renew.  it should not revert to a trial.

but first things first. contact support to find out why your annual subscription ended early.

[Nancy OShea]

Your plan is automatically renewed until you cancel it. 

Ensure your payment details are current.

https://account.adobe.com/plans

Make sure you're signed-in to your PAID plan.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.