Renewing my account

New Here ,
Oct 16, 2021 Oct 16, 2021

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Hello,

I have a monthly student subscription for a year.

The student subscription expires end of this month. I received a notification to start my 7 day free trial and I had to start that trial because there was no other option available to continue using that account even though it finishes end of october.

I can see in my account settings that my account is set to monthly payment and there is no end date.

Question:

Will the system allow me to continue using the account going forward from the end of the month?

Does the renewal automatically take place?

And why did I have to start the 7 days trial? 

I've attached the notifcation that came up for me

Thank you

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Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

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Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

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your subscription should not end early.  if you checked your account and see your annual subscription is not still active when (you think) it should be, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1634399743826.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

what should happen is your annual subscription should continue until its termination date and then automatically renew.  it should not revert to a trial.

 

but first things first. contact support to find out why your annual subscription ended early.

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Your plan is automatically renewed until you cancel it. 

Ensure your payment details are current.

https://account.adobe.com/plans

 

Make sure you're signed-in to your PAID plan.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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