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Request a refund

New Here ,
Apr 14, 2023 Apr 14, 2023

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I have recently cancelled my free subscription before the free trial was over however have been charged. I would  like to request a refund. 

The support system is infuriating, I keep going in circles clicking different options and coming back to the same screens. It appears I do not have the entitlments to open a chat to speak to a person. Not sure how to get this resolved but would appreciate someone reaching out to me directly to discuss processing the refund. 

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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i assume you have/had an individual subscription.  in that case, contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams>

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
Click Manage Plans > Cancel
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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