I have recently cancelled my free subscription before the free trial was over however have been charged. I would like to request a refund.
The support system is infuriating, I keep going in circles clicking different options and coming back to the same screens. It appears I do not have the entitlments to open a chat to speak to a person. Not sure how to get this resolved but would appreciate someone reaching out to me directly to discuss processing the refund.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
============= Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype. ============= 3 Easy Ways to Identify Genuine Adobe Staff https://tinyurl.com/10791730
Nancy O'Shea— Product User, Community Expert & Moderator Alt-Web Design & Publishing ~ Web : Print : Graphics : Media