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Request for Automatic E-Mail of PDF of Monthly Invoice

New Here ,
May 26, 2021 May 26, 2021

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Every month, every employee who has their own creative cloud subscription must sign into the site, navigate to their account, navigate to the list of invoices and click a button to have the invoice PDF be e-mailed.

 

They must then wait for that invoice to show up in their e-mail so that they can then either forward the e-mail to accounting or store it in the Accounts Payable Department Document management system.

 

The purpose of this post is to garner support from the community for a feature request to add an option to the portal to automatically e-mail that monthly invoice as a PDF File if the option is enabled to avoid the need to have accounting departments chase employees to log in and download invoices every month.

 

If you agree that this is a long-overdue feature, please comment below.

 

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Cloud storage web assets

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Unfortunately, the Adobe employees who can make that happen don't monitor this forum.

You might try here:

https://www.adobe.com/about-adobe/contact/offices.html

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Hi,

 

Thank you for posting your query here.

 

Unfortunately, Adobe doesn't send the invoices as you have access to invoice history from your account portal at https://account.adobe.com 

 

Since you wish to request this feature, please submit your feedback in the following Feature request form that will be shared with the relevant Team who can work on the same : https://www.adobe.com/products/wishform.html 

 

Hope this helps. 

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New Here ,
Aug 12, 2021 Aug 12, 2021

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This  is the only software company I have encountered that has the most complicated and difficult process of getting an invoice. Adobe a document  processing 

 software company makes it impossible to get your invoice emailed. They have no solution for getting an invoice delivered to an accounting department. The only option is to transfer the ownership to an employee and have them use their personal credit card to get the invoice and then submit it for reimbursement. That's bulI crap. Adobe is required as a merchant to provide the transaction receipt immediately upon approval but, they make so difficult it takes a 30 minute call or chat each time  so they can guide to the place they have hidden. I completely agree that in the year 2021 it's infallible that Adobe cannot send an automatic email with an invoice on it and that is why I no longer want to use Adobe with my company. We're actively looking for another solution and as someone said in another post, "Cancel the contact delete the software and your days will be easier." 

 

Long time user abandoning the Adobe ship.

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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LATEST

1. This is not the Adobe complaint dept.  This is a user-to-user community.

 

2. Are you the Adobe Plan Admin for your company?

To manage invoices, click on ACCOUNT from your Admin Console.

If you are not the plan Admin, you cannot access your company's invoices for privacy reasons. 

https://helpx.adobe.com/enterprise/using/admin-console.html

 

3. Individual members can access their personal invoices 24/7 by logging-in below.

https://account.adobe.com/plan

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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