Request for Cancellation and Refund

[Martina38824347qjju]

Dear Community
I am writing to request the cancellation of my subscription to Adobe Lightroom. It has come to my attention that I have been charged twice for the same plan. Therefore, I kindly ask for a refund of the duplicate charges that have been withdrawn from my account. 
Thank you for your understanding and assistance in resolving this matter promptly.

Best regards.

[jane-e · Accepted solution]

@Martina38824347qjju 

We cannot assist with billing on this public forum. You need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Also, note that if you have an annual plan — which is discounted from a month-by-month plan — then there is a fee for early cancellation.

I've moved your post from Using the Community to Account, Payment, & Plan.

Jane

[Jeffrey_A_Wright · Accepted solution]

Thanks for your question, Martina. I see that you have already requested to cancel one of your plans. You can use the steps listed in https://adobe.ly/3LFxOjb to cancel the new plan you recently enrolled in.

Please follow the helpful advice offered by Jane and click on https://adobe.ly/3ynfAzR to speak with a member of our support team if you need any help canceling the second plan. ^JW