Request for invoice while trial period Premiere Pro already ended

[sofie_0364]

Hi, 

I have just received an invoice for Premiero Pro while I already ended the trial period: 

https://photos.app.goo.gl/T1ajYP53WH7mDmdy8

Please find the original invoice and prove of cancellation as attachments to this message. 

Moreover, it is extremely difficult to request a refund, so this 'chat' is my last resort. I would be very helpful to have a button 'refund' in the Invoice section. Or it would be helpful to have an AI chat that actually helps me to find the right page. 

However, I would like to request a refund through this chat. Thanks in advance. 

[kglad]

check your account, https://account.adobe.com

what's it show?

[Jeffrey_A_Wright]

Sofie, sorry for any confusion, but you are posting in a public discussion forum, not chatting with anyone in a private conversation.

I can confirm that your recent cancellation requests have been completed. Any refunds that are issued will take up to 14 days. You can find more information on the cancellation process at https://adobe.ly/4gP6VYM. ^JW