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Request for Refund Due to Duplicate Adobe Subscription Charges

New Here ,
Jan 28, 2025 Jan 28, 2025

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Dear Adobe Support Team,

 

I hope this message finds you well. I am writing to request a refund for charges of $15.97 per month that have been billed to my account. I recently discovered that my school provides an Adobe subscription, making the charges on my account a duplicate expense.

 

I initially registered this account to use the free trial and have not actively used the subscription since the trial period ended. Despite this, I have been billed monthly. Additionally, there is a billing issue associated with this account. While I have updated my payment method to resolve the billing issue, I am unable to find any option to cancel the subscription or request a refund.

 

Since I have not used the account after the free trial and the subscription was redundant due to my school's support, I kindly request a full refund for the charges made to my account.

 

To those who might feel this message is inappropriate for this forum: Please note that this message serves as a clear and intentional record of my request made at this specific date and time.

 

I would greatly appreciate your guidance on how to proceed with canceling this subscription and resolving the billing issue. Please let me know if any additional information is needed to facilitate this process.

 

Thank you for your assistance. I look forward to your response.

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

For any other account issue you will need to wait for an Adobe employee to reply... this is a public forum, not Adobe support, and other users can't see your account information or help with a problem

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

An Adobe employee may reply here and tell you how to contact customer service.

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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check your account, https://account.adobe.com

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Adobe Employee ,
Feb 03, 2025 Feb 03, 2025

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Kim, I can confirm that you have successfully cancelled your annual subscription. Please see https://adobe.ly/3Ek8hvr for information on the applicable fees and charges that are applied when canceling an annual membership early. ^JW

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