Request for Refund – Missed Same-Day Cancellation

[KYOUNG WON_PARK8447]

Hello,

I am writing to request a refund for my recent Adobe subscription purchase.

Unfortunately, I missed the same-day cancellation window. At the moment, I am in a difficult financial situation and do not have the funds to afford this payment. Because of this, I sincerely hope you could make an exception and process a refund for me.

I truly apologize for the inconvenience and appreciate your understanding and support. I would be very grateful for your help.

Thank you for your time and consideration.

Kind regards,

<email removed by moderator>
Kyungwon Park

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[kglad]

p.s. don't post personal info in these public forums.

[Shivangi_Gupta]

Hi Kyungwon Park,

Welcome to Adobe community!
Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. As per your account details, your CC all apps plan is 9+ months old, which makes it ineligible for refund.

You can check the article shared by the expert above to understand the subscription terms. 

Let us know if you have any questions.

^Shivangi