Request for Refund of Subscription Charge

[nohaila_2336]

Hello,
I was recently charged for an annual subscription that I did not intend to renew. I kindly request a full refund and the cancellation of the associated subscription.

Thank you for your assistance.

Best regards,

[kglad · Accepted solution]

you have to cancel prior to renewal.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html