Request for Refund, Subscription Cancellation, and Account Deletion

[prabhleen_8833]

Hi Adobe Support Team,

I am writing regarding a recent subscription charge on my account. I signed up for the Adobe free trial to test the service, but I did not end up using the product. I only attempted to fill out one form briefly, but I did not continue because I realized it wasn’t what I needed.

Unfortunately, I forgot to cancel the trial before it ended, and my plan renewed automatically. Since I have not used the subscription and the charge was accidental, I kindly request a full refund and cancellation of the plan. I am also unable to cancel the subscription through my account, so I would appreciate your help completing the cancellation from your end.

Thank you for your understanding and assistance. Please let me know if you need any additional details.

[Kanikas]

Hi prabhleen_8833,

We hear you! 

I would suggest you to kindly get in touch with our support team for help. Please use this link to contact support:https://adobe.ly/489hy4N;

Hope this helps!

Thanks 
^KS

[prabhleen_8833]

Hi,

Thank you for the link, but unfortunately the support team has not been helpful. I am still being charged for plans I did not use, and I need assistance to cancel the plans and receive a refund.

Can you please escalate this issue or guide me to someone who can actually resolve it?
I appreciate your help and hope this can be sorted soon.

[Shivangi_Gupta]

We understand your point, however this is a public where we can not handle/share account-specific details. Did you receive any email from the support team when you contacted them? You can respond to it or initiate a new conversation following this link: https://adobe.ly/3Ma13yf

I hope it helps. 

^Shivangi

[prabhleen_8833]

Hi,
Thank you for the link, but unfortunately the support team has not been
helpful. I am still being charged for plans I did not use, and I need
assistance to cancel the plans and receive a refund.
Can you please escalate this issue or guide me to someone who can actually
resolve it?
I appreciate your help and hope this can be sorted soon.

[kglad]

adobe support via chat is as far as you can go.

[Jeffrey_A_Wright]

Prabhlen, I am sorry that you are unable to contact us or manage your commitment to Adobe. Are you using the same device to reach us that was used to begin your commitment to use Acrobat?

I don't see any support cases under the account you are using for this public discussion thread, Prabhleen. If you are referring to your previous interactions with Kanika and Shivangi, then we need you to follow their advice and click on https://adobe.ly/3XJ6PcG to speak with someone who can help you process your refund. Please show this public discussion to someone locally who can help you reach us and end your commitment to Adobe.

If the device or network is managed by an organization, then your inability to reach us could be by design. Please show this discussion to your organization's network administrator so they can help you click on https://adobe.ly/3XJ6PcG and reach a human. ^JW